Terms & Conditions

Corporate Orders

• Corporate Orders should only be requested by permanent employees of companies within the Phoenix group with the authority by their manager to do so. Those eligible to order merchandise must have a ‘standardlife’ or ‘phoenix’ email address and an SL/Phoenix IP address.
• Cost Centre orders for client events must be approved by your manager and / or compliance.
• Merchandise is available to purchase on cost centre for client or other corporate events.
• Stock held for this store is limited and will be distributed on a first come, first served basis while stocks last. If we cannot complete your order due to insufficient stock levels, we will refund your payment or discuss the possibility of waiting for new stock to arrive.
• Order size will be monitored and controlled.
• A normal returns policy applies. Items should be returned in original condition with labels / packaging within 30 days of receipt. Returns are free via internal mail. Please use the Returns Form. Those items received before the end of the month will be credited within 10 days. Those received after the end of the month will need to wait until the next month’s recharge/credit report is run.
• FREE POSTAGE AND PACKING will apply for orders delivered to our offices. Should you wish to have you items delivered to an alternative address, a charge may apply.
• A returnable deposit is taken for Events material hire, however this is returned if items are returned in good order. If items are lost, not returned or are returned broken your cost centre may incur a charge to compensate for the loss or damage.
• By placing an order you are agreeing to be bound by the Terms and Conditions set out here
• These terms and conditions shall be governed and construed in accordance with the laws of Scotland and the Scottish courts shall have exclusive jurisdiction in the event of a dispute.